Delete your account

Fire Door Inspectors Network (Fire Safety Consult Ltd) — account and data deletion for the FDIN app and website.

How to request deletion

You can delete your account yourself in the app, or ask us to delete it by email.

In the FDIN mobile app (recommended)

  1. Sign in to the FDIN app with the account you want to remove.
  2. Open the Me tab (account screen).
  3. Tap Delete account.
  4. Confirm when prompted. Your account and associated data are removed immediately.

By email

  1. If you cannot access the app, email support@fdin.net from the address on your account.
  2. Use the subject line "Account deletion request" and include the email you used to register.
  3. We will verify your identity and complete deletion within 30 days.

Data that is deleted

When your account is deleted, we remove the following from our systems:

  • Login credentials (Supabase auth account)
  • Affiliate application and public directory profile
  • Profile photo and uploaded documents (certifications, insurance, DBS, sample reports)
  • Forum / Knowledge Hub posts, comments, and upvotes you created
  • Active FDIN Advanced Membership (Stripe subscription is cancelled when possible)

Data that may be kept

  • Payment records held by Stripe for tax and accounting (not controlled by FDIN after account removal)
  • Client reviews and directory enquiries submitted by other people about your listing (removed when your profile is deleted; historical copies in backups may persist briefly)
  • Minimal server logs or support correspondence only where required by law

Deletion is permanent for account data. Backup copies may take up to 30 days to be purged from our hosting provider.

Questions

Contact support@fdin.net or read our Privacy Policy.

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